Return and Refund Policy

Cancellation - If the order is cancelled before dispatch you will get a full refund. However, if the order is cancelled after dispatch, the buyer would have to bear the shipping costs. 


In any case of product have the manufacturing defect, the defect must be notified to Vilas Crafts & Textiles within 7 days of receiving the product. The customer must email the order details, defect in the product along with images of the damaged products. The images should clearly highlight the issue. 

In such case the damaged product shall be picked up by Vilas Crafts & textiles and their shipping partners. Any refunds shall be initiated only after the pickup has been completed.

1. Only Prepaid orders are eligible for return, COD orders are only available for Exchange and return .
2. Items which are on Sale/ Clearance/ Discount are not returnable. 
3. Must Be in original condition – unworn , unused with the same tag, labels & in the same packing .

4.Second-time exchange is not free, it will cost you Rs. 199 extra.

5. Clothing Items Like Kaftans and PJ sets are not exchangeable and returnable because of hygiene Issues 


Refunds are initiated by within 3 business days of fulfillment of refund conditions. After the refund has been initiated from our end it will take following number of days to reflect in your account.